Refund policy

1. Returns

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it.

  • Unworn or unused.

  • With tags (if applicable).

  • In its original packaging.

  • Proof of purchase is required.

To initiate a return, please contact us at: Flexflops19@gmail.com

Returns must be requested and approved before being sent back. Items sent without prior authorization will not be accepted.

2. European Union – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To exercise this right, you must notify us within 14 days of delivery.

Returned items must be sent back within 14 days of notifying us.

You are responsible for return shipping costs unless the item is defective or incorrect.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The item was damaged in transit

    • The wrong item was sent

In such cases, we will cover return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

4. Damages and Issues

Please inspect your order upon reception.

Contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and provide a replacement, refund, or appropriate solution at no additional cost.

5. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Perishable goods

  • Personal care items (for hygiene reasons, once opened)

  • Gift cards

  • Downloadable digital products

Sale items may be returned unless local laws prohibit restrictions on discounted goods.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method.

  • Refunds will be processed within 10 business days.

  • Your bank or payment provider may take additional time to process the transaction.

If more than 15 business days have passed since approval, please contact us.

7. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it must go through the standard return process.