Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been shipped.
2. Shipping Times
Estimated delivery times vary depending on destination:
-
United States: 5–12 business days
-
Canada: 7–15 business days
-
United Kingdom: 5–10 business days
-
European Union: 5–15 business days
-
Australia & New Zealand: 7–15 business days
-
Rest of the world: 10–20 business days
Please note: Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or peak seasons.
3. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time.
4. Customs, Duties & Taxes
For international orders, customs duties, VAT, import taxes, or other fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance procedures.
5. Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address:
-
The customer will be responsible for reshipment costs.
-
If a refund is requested, original shipping costs are non-refundable.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as “Delivered” by the carrier.
If your package is lost in transit, please contact us. We will assist you in filing a claim with the carrier.
8. Delays
We are not liable for shipping delays caused by:
-
Carrier disruptions
-
Customs inspections
-
Weather conditions
-
Force majeure events
However, we will always work to assist customers in resolving delivery issues.